CUSTOMER SUCCESS COORDINATOR

Career
Description

POSITION SUMMARY

We are hiring a customer success representative to facilitate customer onboarding and engage with our customer base in a manner that builds long term relationships.  This includes managing customer onboarding, processing product samples, and assisting with customer queries. 

YOU WILL:

  • Own the process and execution of sending product samples worldwide
  • Collaborate with the Quality Assurance team to keep detailed records of sample test results
  • Collaborate with Sustainability & Quality teams to ensure on-time certification of products
  • Own customer and supplier onboarding documentation
  • Process orders, forms, applications, and requests.
  • Respond promptly to customer inquiries.
  • Maintain a positive, empathetic, and professional attitude toward customers at all times.
  • Know our products inside and out so that you can answer questions.
  • Keep records of customer interactions, transactions, comments, and complaints.
  • Communicate and coordinate with colleagues as necessary.
  • Provide feedback on the efficiency of the customer service process.
  • Ensure customer satisfaction and provide professional customer support.

YOU HAVE:

  • High school diploma, general education degree, or equivalent.
  • Ability to navigate challenging situations with composure.
  • Comfortable using computers.
  • Experience working with customer support.

OTHER

  • Attention to detail
  • Strong Customer Focus
  • Collaborative
  • Ability to focus and work independently with little direction

WE HAVE A TOTAL REWARDS PACKAGE AT BENSON HILL THAT CONSISTS OF MORE THAN JUST YOUR PAYCHECK. TOTAL REWARDS AT BENSON HILL COVERS PAY (SALARY AND BONUS), HEALTH (EMPLOYER BENEFIT CONTRIBUTIONS) AND WEALTH (INVESTMENTS). SOME OF THE PERKS INCLUDE:

  • A Collaborative Environment
  • A flexible PTO program with a focus on work/life balance
  • Competitive medical benefits and retirement savings plan
  • FREE Dental and Vision Coverage
  • Education reimbursement
  • PAID parental leave
  • And more….